FAQs

Looking for more information about our clinic, Chiropractic Care, Massage Therapy or Clinical Counselling? Read our most frequently asked questions, or contact us for any information that you’re looking for.

  • At Epoch Health we endeavour to provide a patient-centred healthcare with excellence in quality, service, and accessibility.

  • No. However, workers’ compensation or third party insurance companies may require a referral before approving coverage of your chiropractic fees.

  • Yes, we accept on the spot claiming for private health funds through HICAPS for chiropractic care. We are a registered provider for Medicare plan (EPC), Work Cover, DVA and CTP.

    Marcia (Remedial massage therapist) is NOT covered by Medibank Private, Bupa, NIB, MBF & Australian Unity.

    Peter (Counsellor) is NOT covered by all health funds. Please contact us for more information.

  • You can find our fees for our in-clinic services on ‘What we offer’

Our clinic

  • There is a common misconception that chiropractic care involves a singular therapeutic technique – spinal manipulation (spinal adjustment). Chiropractors, however, use a patient centred, multi-modal model of care.

    Most Australian chiropractors provide a therapeutic approach to care that incorporates a range of manual therapies which may include spinal adjustment, but also includes mobilisation, muscle and soft tissue techniques along with electrotherapies, exercise prescription, rehabilitation, nutritional recommendations and lifestyle advice. These have been shown to be of benefit to people with a range of musculoskeletal conditions.

    When treating patients, chiropractors are no different to any other health professional (including GPs). They make an assessment and develop a treatment plan in accordance with the needs of the patient and provide advice on future management strategies.

  • More and more, evidence supports early referral and assessment of musculoskeletal pain patients to an appropriately qualified musculoskeletal clinician such as a chiropractor. Chiropractors are not only trained to treat musculoskeletal pain patients, they are also trained to facilitate health promotion and lifestyle advice, rehabilitation and patient education.

    Consumers usually seek chiropractic care for back pain, neck pain and headaches, as well as for general health and wellbeing.

  • Chiropractors use skill, not force or strength to conduct specific chiropractic adjustments. Various types of manual therapy and low force interventions are also used where appropriate.

    Chiropractic care has a very low risk profile, especially when compared with more invasive methods of spinal healthcare however, all forms of chiropractic treatment have the potential for adverse reactions in some people.

  • The answer to that is different for each patient, but you should make appointments as needed. Weekly or monthly visits may provide the most benefit. Talk with your chiropractor if you're unsure or to address any concerns.

  • In short, no! There is no age limit on chiropractic and more and more people are consulting chiropractors, especially in their later years. In order to deliver the safest, most effective and highest quality care possible, chiropractic techniques are modified appropriately for each person at every age and stage of life.

  • While brief discomfort after an adjustment can occur, it is rare and most people find having an adjustment very relaxing.

    With some adjustments you may sometimes feel or hear a popping sound from the spinal joints. This is simply caused by a change in pressure in the joint, as spinal movement is improved.

  • Chiropractors are five year university trained, government regulated and government registered healthcare professionals. Australian Government has established a chiropractic regulating authority to ensure increased public safety for the Australian population. These bodies are responsible for maintaining the highest standards for all practitioners.

  • First chiropractic appointments are around 45 minutes, while follow up appointments taking between 20-30minutes (depending on the case)

  • Most Chiropractors will take care of people in the clothes they come in with. However any bulky clothing, such as a heavy winter jacket or thick jumper would need to be removed. In some cases, we’ll get the patients to wear a gown.

  • Yes!!! Many pregnant mums, new mums and babies receive chiropractic care. Some mothers find that chiropractic adjustments during pregnancy helped with their back pain and other related musculoskeletal pain. Our adjusting methods are always adapted to a patient’s size, weight, age, and condition of health to provide the most suitable care.

  • Some adjusting methods can produce a popping sound when the gas and fluids that exist in the joint shift. It’s much like opening a bottle of champagne or removing a suction cup. The sound isn’t a guide to the quality or need of the adjustment. There is a common misconception that the noise is bones going back in place or rubbing on each other, this is definitely false!

Chiropractic

  • Marcia (Remedial massage therapist) is NOT covered by Medibank Private, Bupa, NIB, MBF & Australian Unity.

  • Our speciality lies in the Remedial field. This means we perform:

    Remedial Massage

    Sports Massage

    Pregnancy Massage

    Deep Tissue Massage

    Relaxation Massage

    Lymphatic drainage

  • You should not have a massage if you are unwell, experiencing a fever, have a cold or infectious skin condition. If you have a diagnosed medical condition like cancer or cardiovascular disease you should see your GP prior to considering massage. There are some other circumstances in which your therapist will not provide treatment, for example if you are under the influence of drugs or alcohol. If you are not sure, please contact your therapist.

  • “Undress to your comfort level” means you can wear whatever you want.

    If you’re more comfortable keeping certain garments on, that’s fine.

    Please don’t make yourself uncomfortable for us. You will however get a better massage if do take most of your clothing off.

    Usually our clients will undress to just undies. We drape accordingly with towels to ensure your modesty during your treatment.

  • You make the choice of whether to talk with your therapist or just relax in silence during your session. If you want to make sure your therapist doesn’t talk during the massage, before your session starts say, “I’m so tired. I’m hoping I’ll fall asleep during this.” Works every time.

  • Tell your therapist exactly what hurts, what’s sore, and what doesn’t need to be touched. Especially let them know of any health conditions.

    Be sure to discuss what it is that you’re hoping to achieve from your massage. Remember therapists are not telepathic, unless we communicate our needs and wants to them how are they to know.

    Our massage therapists will spend at least 5 minutes with you before your initial consultation to go over any concerns that you may have.

Massage Therapy

  • While these professions are very similar and in therapeutic settings these professionals work similarly, there are subtle differences that clients should be aware of. Counsellors deal with broad emotional difficulties and provide support for clients in a structured form. Clinical psychologists diagnose and treat psychological disorders, such as clinical depression or anxiety. Psychiatrists work within a medical model and diagnose and treat psychological disorders. Also, psychiatrists often prescribe and monitor medication.

  • Clients come to us with wide-ranging problems, including:

    • abuse (including physical, verbal, and sexual abuse)

    • addiction and substance misuse

    • anxiety (generalised anxiety problems, panic attacks, agoraphobia, social anxiety, claustrophobia)

    • bereavement/grief/loss

    • depression (including suicidal thoughts, low mood, social withdrawal)

    • eating problems (including bulimia, binge eating, negative body image)

    • low self-esteem and lack of confidence

    • obsessive-compulsive disorder

    • phobias and fears

    • relationship issues (breakups, divorce, affairs, choosing inappropriate partners, loneliness, life adjustments, marital problems, arguments, jealousy, wedding and premarital issues)

    • sexual problems (impotence, internet/pornography/sex addiction, loss of desire, infertility)

    • trauma (including post-traumatic stress disorder from accidents, rape and other attacks/incidents)

    • workplace issues (stress, work-life imbalances).

  • There is no barrier to whom counselling can assist. We welcome you, regardless of your culture, religion, gender, sexual orientation, or employment group. Counselling is also not just for adult individuals, but is beneficial for couples, families, teenagers and children.

  • Yes, you can. Our therapist now work with clients over secure video platform like Zoom. If you would like to attend in person where possible and over the internet otherwise, you can discuss this blended approach with your therapist.

  • You can learn about our therapist and their approach by reading our team profile under ‘The team’. You can also talk to our admin team who can provide you with further guidance.

    For your therapy to be effective, it's important you work with a counsellor you feel you can eventually trust. At your first meeting both you and the therapist will have an opportunity to honestly decide if you will benefit from working together. We offer a complimentary consultation 15mins-30mins to find out if our therapist is best fit for you.

  • Yes, counselling sessions are confidential. Your therapist is ethically bound to keep what you share private.

  • The counsellors are not eligible to prescribe medication. There is, however, a private consultant psychiatrist who can assess you for a prescription, and this can complement your therapy work. Please note that the fee for psychiatry is significantly higher than that for counselling.

Clinical Counselling